Privacy Policy

At Citaja, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website or engage with our paving stone manufacturing services. We encourage you to read this policy carefully to understand our practices regarding your personal information.

We collect various types of information to provide and improve our services to you:

1.1 Personal Information

When you interact with our website or request our paving stone products, we may collect personal information including but not limited to:

• Full name and contact details (email address, phone number)
• Billing and shipping addresses
• Payment information and transaction details
• Project specifications and preferences
• Communication records and correspondence

1.2 Automatically Collected Information

Our website automatically collects certain technical information when you visit:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

We use the collected information for the following purposes:

• Service Delivery: To process orders, manufacture custom paving stones, and deliver products to your specified location
• Customer Communication: To respond to inquiries, provide quotes, and update you on order status
• Payment Processing: To securely process transactions and maintain financial records
• Website Improvement: To analyze user behavior and enhance website functionality and user experience
• Marketing Communications: To send promotional materials, newsletters, and special offers (with your consent)
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

Citaja respects your privacy and does not sell your personal information to third parties. However, we may share your information in the following circumstances:

3.2 Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of company assets, your information may be transferred to the acquiring entity.

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encrypted data transmission using SSL/TLS technology
• Secure server infrastructure with regular security updates
• Access controls limiting employee access to personal data
• Regular security audits and vulnerability assessments
• Secure payment processing through PCI-DSS compliant systems

While we strive to protect your information, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you interact with our website
• Improve website performance and functionality
• Deliver personalized content and advertisements

You can control cookie preferences through your browser settings. However, disabling cookies may limit certain website features and functionality.

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data, subject to legal obligations
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request transfer of your data to another service provider
• Restriction: Request limitation of processing your personal information

To exercise any of these rights, please contact us using the information provided below.

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take immediate steps to delete such information from our records.

Our website may contain links to third-party websites for your convenience and information. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When your information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

We reserve the right to update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date. We encourage you to review this policy regularly to stay informed about how we protect your information.